Seamless Support for Your Healthcare Journey at Gleneagles Hospital Penang

The International Patient Centre at Gleneagles Hospital Penang is your dedicated point of contact for coordinating the administrative and logistical aspects of your healthcare journey. We support international patients and accompanying family members with pre-arrival planning, arrival assistance, and post-treatment coordination—ensuring your medical travel to Penang is smooth, organised, and stress-free.

Our team provides personalised assistance with airport transfers, meet-and-greet services, visa-related guidance, appointment coordination, cashless admission arrangements, and insurance facilitation, all delivered with professionalism, care, and attention to detail.

Before You Arrive

Our International Patient Centre team supports you with:

• Responding to enquiries on hospital services and specialist availability
• Appointment coordination and scheduling
• Clarification of documentation and admission requirements
• Guidance on pre-travel preparations and necessary arrangements

This ensures you can plan your visit with confidence and peace of mind before your journey to Penang.

Upon Arrival

From the moment you arrive in Penang, we assist with:

• Airport pick-up and drop-off arrangements (upon request)
• Meet-and-greet support at the airport to help you settle in smoothly
• Practical guidance on local procedures, including immigration and visa-related matters
• Cashless admission coordination and insurance facilitation for eligible cases
• Language assistance to support effective communication

Our aim is to make your arrival and transition into care as comfortable and seamless as possible.

Post-Treatment Support

After your treatment, our support continues to ensure continuity of care and a smooth return home:

• Follow-up appointment reminders and coordination
• Assistance with insurance claims documentation and processes
• Guidance and support should you require clarification or assistance during your recovery after returning home
• Logistical support for departure arrangements

We are committed to ensuring that your post-treatment journey is well-managed, allowing you to focus on recovery with confidence.