GP Liaison

In times of medical emergency, every second matters. At Gleneagles Hospital Kuala Lumpur, we understand the critical importance of fast, safe, and reliable medical transport. That’s why we are proud to introduce our Free Ambulance Service, available to residents across the Klang Valley.

This initiative reflects our deep commitment to ensuring timely access to quality healthcare and easing the burden on patients and families during stressful moments.

What We Offer

Our Free Ambulance Service provides non-emergency patient transfers to Gleneagles Hospital Kuala Lumpur’s Emergency Department, available 24/7, at no cost with a valid referral letter from a clinic or hospital.

Whether you're at home, at a medical facility, or at a clinic, our trained ambulance team is ready to respond promptly and transport you safely to our hospital.

Service Coverage Area

We offer this service to patients within a 50KM radius from Gleneagles Hospital Kuala Lumpur, including but not limited to the following areas:

• Petaling Jaya
• Damansara
• Wangsa Maju
• Shah Alam
• Cheras
• Ampang
• Nilai

Who Is Eligible?

To qualify for the Free Ambulance Service, the following criteria must be met:

• The patient is located within 50KM of Gleneagles Hospital Kuala Lumpur.
• The patient has a valid referral letter from a clinic or government hospital.
• The request is made through our official hotline, patients may not contact the ambulance company directly.

Important Notes & Limitations

Please be advised that:

• Only basic ambulance transport is provided under this free service.
• Additional medical interventions such as resuscitation, trauma care, wound dressing, STAT medical procedures, or burn treatment are not included and will be billed separately to the patient.

Terms & Conditions

1. Service coverage is limited to locations within 50KM of Gleneagles Hospital Kuala Lumpur.
2. Ambulance service is available 24 hours a day, 7 days a week.
3. Only basic ambulance transport is provided under this offer.
4. Service is available exclusively for patients with valid referral letters.
5. Advanced medical interventions (e.g., trauma, resuscitation, STAT treatment) are not included in this free service.
6. Additional services during transport will be charged separately.
7. Transport is only to Gleneagles Hospital Kuala Lumpur's Emergency Department. Patients cannot request transport to other hospitals.
8. The hospital will coordinate all ambulance dispatches — do not contact ambulance providers directly.

Why Choose Gleneagles Emergency Department?

Our Accident & Emergency (A&E) Unit is fully equipped and staffed by experienced medical professionals trained in handling a wide range of emergencies.

• 24/7 availability
• Immediate triage and care based on severity
• Dedicated emergency physicians and nurses
• Access to multidisciplinary specialists and surgeons for complex cases

We prioritize critical cases while maintaining efficient response times for all incoming patients. Your care and comfort are our top priorities.